REFUND POLICY

Last Updated: 26 JULY 2026

DIGITAL FILES AND PATTERN PRODUCTS

All purchases of digital patterns are non-refundable once the files have been downloaded.

If you purchased the wrong size:
Contact us at info@endrime.com with your order number, and we'll do our best to help you.

If you have a technical issue:
If your files won't download, are corrupted, or you're having trouble accessing them, contact us immediately at info@endrime.com, and we'll resend the files or troubleshoot the issue.

Please note: Do not use Preview to view PDF files; instead, open them in Adobe Illustrator or a vector-based CAD programme. All PDF files are the correct size at 100%.

If the pattern doesn't meet your expectations:
We stand behind the quality of our patterns. They are drafted from authentic historical sources and tested. If you have a genuine issue with the pattern itself (e.g., a significant error in construction or sizing), contact us at info@endrime.com within 14 days of purchase with details, and we'll work with you to find a solution.

PHYSICAL & OTHER PRODUCTS

All purchases of physical and digital products (books, patterns, garments, tools, supplies, and other merchandise) are final and non-refundable.

For questions, contact us at info@endrime.com.